Returns & Refunds

You can return most items within 14 days of delivery for a refund or exchange. To be eligible, items must be unused, unworn, and in their original condition with all tags and packaging intact.

For hygiene reasons, the following items can't be returned once opened or used:

• Training gloves and wrist wraps.
• Shaker bottles and water bottles that have been used.
• Any item marked “Final Sale” at checkout.

Email hello@tokyma.ae with your order number and the item(s) you'd like to return, or reach us via our Contact Us page. We'll confirm your return and the next steps by email.

Once we've received and inspected your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–7 business days. If you paid via Tabby or Tamara, your instalment plan will be adjusted or cancelled according to their own refund terms.

Need a different size or colour? Let us know when you start your return and we'll arrange an exchange, subject to stock availability.

If an item arrives damaged or faulty, contact us within 48 hours of delivery with your order number and a photo of the issue, and we'll arrange a free replacement or full refund — no return shipping cost to you.

For change-of-mind returns, return shipping is at the customer's expense unless the item is faulty, damaged, or incorrect. We'll confirm the return address when your return is approved.

Questions about a return or refund? We're happy to help — reach us at hello@tokyma.ae or via our Contact Us page.